At Xeloria Business Services Pvt Ltd, customer satisfaction is our priority. We are committed to delivering high-quality digital services and maintaining transparency throughout our process. Please review our refund policy carefully before purchasing any service.

1. Refund Policy Overview

By purchasing services from Xeloria Business Services Pvt Ltd, you acknowledge and agree to the terms outlined in this refund policy.

2. Eligibility for Refund

• Refund requests must be submitted within 7 days of the initial purchase
• The requested service must not be fully completed or delivered
• A valid explanation for the refund request must be provided

3. Non-Refundable Services

• Completed or delivered digital services
• Custom website development and design projects
• SEO, paid advertising, and marketing campaign expenses already utilized
• Third-party software, tools, hosting, or plugin charges

4. Cancellation Policy

Clients may request cancellation before the project or service begins. Once work has started, partial charges may apply based on the completed work and resources utilized.

5. Refund Request Process

To request a refund, please contact our support team with your project or order details.

Email: info@xeloriaglobal.com

6. Refund Processing Timeline

Approved refunds will be processed within 7–10 business days using the original payment method.

7. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe, please contact your bank or payment provider before reaching out to us for further assistance.

8. Policy Modifications

Xeloria Business Services Pvt Ltd reserves the right to modify or update this refund policy at any time without prior notice.

9. Contact Information

Email: info@xeloriaglobal.com

Phone: +91 921 165 3243